Interactive Agents provide enterprises with the ability to make live or static corporate data accessible on Instant Messaging networks. This data can be accessed using natural language, that is, your employees communicate with the agent as they do with each other in their normal work flow, trading plain-text queries in their native voice. IA translates those requests into actionable system and data calls and returns the information to the user.

Whether you are using the AOL Enterprise Gateway, AIM, Lotus SameTime, MS Exchange, Yahoo Enterprise Gateway, or Jabber. IAES provides a powerful architecture and easy-to-use tools to create all of the Enterprise, Group, and Personal agents you might need.

IA provides multiple tools for creation and maintenance of mission-critical, load-balanced Intelligent Agents. From complex chat agents that proactively engage the user in conversation to menu driven utility agents, you can extend corporate information to IM, SMS, Flash, Email and the WWW through Interactive Agents. Agents can easily be created with limited skills. All agents allow for access of every type of data the current IAES Connector Architecture supports and can reside on all or any subset of communication Channels. This means, once you have an agent configured you can easily grand Email and IM access to the same logic, for instance.

Applications of Interactive Agents include: