What is Infinite Agent?
 
 

The IA platform is currently being exploited in four primary industry application areas:

 Enterprise

IA provides a way for enterprises to provide remote data access, broadcast, or publish existing data to IM, Email, SMS, VXML, and wireless endpoints. Applications include:

  • Publishing of internal data to workforces or customers
  • Real-time Alerting & Broadcast to multiple user groups via WWW-based interface or from privileged message
  • Remote Control of integral systems
  • Real-time remote access to sales, inventory, and other systems
  • Natural language interface to corporate data
    		• Customer Service
    		IA is being used as an automated learning and response layer in front of customer service representatives and applications. Features include:

  • Natural language interface to FAQ / Resolution data
  • Analytics of Natural Language queries
  • Scoring during session to determine if user is, indeed, getting help
  • Warm Transfer of sessions to live agents based on scoring algorithms or 'hot topics'
  • Interface to centralized CRM system so interaction data can remain in one place
  • Configurable system notification if certain types of queries suddenly spike

    		• Wireless Carriers
    		Agents are being used to drive SMS and Instant Messaging traffic. IA provides a platform for rapid deployment of agents on SMS networks and integration into existing data resources. Marketing & utility SMS agents can be created in as little as 2 weeks. Santa Clause on AOL was created in 2 weeks and drove 60MM messages in 10 days. Enterprise agents can be bundled into vertical markets that provide mobile work-force access to corporate data for your customers.
    		Marketing Agents
    		Agents that provide natural language access to your marketing message and information have been the proving ground for Interactive Agents. IA has many successful agents that permit customers to interact with your messaging and brand in a confidential and personal way never before achievable. Features include:

  • Rapid deployment -- low cost
  • ASP in place to handle millions of messages/day
  • Content creation tools for creatives and copy writers
  • Simple conversation and context creation
  • Profiles and persistent session data
  • Simple data connection for publication of existing WWW or other data
  • Schedule conversation follow-up through agents
  • Integration with Alerting / Broadcast module
  • Logging and natural language analytics
  • Live activity monitoring resources

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